Customer support
Frequently asked questions
Quick answers about buying, selling and delivery.
Buying
What is scent.to?+
A marketplace for authentic, partly used and sealed fragrances. Sellers list their bottles, we verify them, and buyers get genuine perfume at a lower price.
Are the fragrances authentic?+
Yes. Every bottle is sent to us first and checked by our team before it is listed, so you never buy something we haven't inspected.
How is the price calculated?+
Prices are based on the actual amount of fragrance left in the bottle (price per ml × remaining ml). The fill level is shown on every listing.
How does delivery work?+
We deliver to parcel lockers only (Omniva, DPD, SmartPosti, Venipak, Latvijas Pasts). At checkout we automatically show the locker nearest to your address, and you can choose another one from the list.
How much does shipping cost?+
The closest locker option is recommended and free of charge. Other lockers show their delivery price, which is added to your total.
How do I track my order?+
Open Account → Purchase history. The order status updates automatically (in transit, delivered) and you will receive the tracking details by email.
Do I need to provide a phone number?+
Yes, carriers need it to notify you when the parcel arrives. You can save it in your profile so it is filled in automatically next time.
Selling
How do I sell a bottle?+
Go to Sell a bottle, fill in the details and photos, and submit. Right after that you can choose a parcel locker near you and get a shipping label.
Who pays for shipping my bottle to you?+
We do. Shipping from you to us is free for sellers.
What are the steps after I submit?+
Awaiting shipment → In transit → Under review → Approved. You can follow every step in Account → My listings.
What happens if my submission needs more information?+
We will tell you what is missing in My listings. Update the requested details and your submission goes back to review.
When do I get paid?+
After the buyer receives the bottle, funds are added to your balance and can be withdrawn.
Account
Can I save my delivery address?+
Yes. Add it in Account → Settings. It is used to prefill checkout and the seller shipping form.
How can I contact support?+
Use the Contact page and we will get back to you by email.
Still have questions?
Contact us