Shipping, returns & payments

RETURNS AND REFUNDS POLICY

Scent.to Marketplace

Version 1.0 [Date]

1. INTRODUCTION AND SCOPE

1.1. This Returns and Refunds Policy (hereinafter – the "Policy") sets out the procedures and conditions applicable to product disputes, returns and refunds in connection with Transactions concluded through the Scent.to Platform.

1.2. This Policy forms part of the Platform Policies and should be read together with the Terms and Conditions and any other applicable Platform Policies. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.

1.3. Transactions on the Platform are concluded between private individuals. The dispute and returns mechanism described in this Policy is provided voluntarily by Scent.to as a platform-level service and may offer protections beyond those available to Buyers under applicable law in a consumer-to-consumer transaction. Nothing in this Policy limits or excludes any rights Users may have under mandatory provisions of applicable law.

1.4. This Policy applies to all completed Transactions where a product has been dispatched and delivered to the Buyer. It does not apply to disputes arising before dispatch, which are handled through the Verification process described in the Verification Policy.

2. INSPECTION PERIOD

2.1. Following confirmed delivery of a product to the Buyer, the Buyer shall have three (3) calendar days (hereinafter – the "Inspection Period") to inspect the product and, where applicable, submit a dispute through the Platform.

2.2. The Inspection Period begins at the time of confirmed delivery as recorded by the carrier's tracking system. Where delivery confirmation is unavailable, the Inspection Period begins forty-eight (48) hours after the estimated delivery date.

2.3. Upon expiry of the Inspection Period without a submitted dispute, or upon the Buyer's earlier confirmation of acceptance, the Transaction shall be deemed completed and the Net Payout shall be released to the Seller in accordance with the Fees and Payments Policy.

2.4. The Buyer may confirm acceptance of the product at any time during the Inspection Period through the Platform's functionality, in which case the Transaction shall be completed immediately.

2.5. Scent.to shall be entitled to extend the Inspection Period in exceptional circumstances, including where delivery confirmation is delayed, where the Buyer has demonstrated an inability to access the product within the standard period, or where an active dispute requires additional time for assessment. Any extension shall be communicated to the Buyer and, where a dispute has already been submitted, to the Seller.

3. GROUNDS FOR DISPUTE

3.1. A Buyer may submit a dispute during the Inspection Period on the following grounds only:

(a) the product received is materially and objectively different from the Listing description in a way that a reasonable Buyer would consider significant — this includes material differences in the identity of the product, its brand or fragrance name;

(b) the fill level of the product deviates beyond the range stated in the Listing, as objectively determinable from photographs;

(c) the physical condition of the product is materially worse than described in the Listing, including undisclosed damage to the bottle, atomiser or packaging that affects usability or significantly affects presentation;

(d) the product shows physical damage that was not present at the time of Verification and that is consistent with damage incurred during outbound transit;

(e) the product raises a credible and substantiated concern regarding its genuineness, supported by a written assessment from a recognised expert or brand-authorised source.

3.2. The following shall not constitute valid grounds for a dispute under this Policy:

(a) subjective dissatisfaction with the scent, scent evolution or personal perception of condition;

(b) minor cosmetic imperfections consistent with pre-owned status that were disclosed in the Listing or visible in Listing photographs;

(c) change of mind or preference after purchase;

(d) discrepancies that were identified and communicated to the Buyer prior to dispatch as part of the Verification process and accepted by the Buyer at that time;

(e) differences in fill level within the range stated in the Listing.

3.3. Scent.to reserves the right to decline disputes that do not meet the grounds set out in clause 3.1 or that are submitted without supporting evidence as required under Section 4.

4. DISPUTE SUBMISSION PROCEDURE

4.1. To submit a dispute, the Buyer must, within the Inspection Period:

(a) access the relevant order through their account on the Platform;

(b) select the applicable ground for the dispute from those listed in clause 3.1;

(c) provide a written description of the issue;

(d) upload photographic evidence of the product as received, taken immediately upon opening the package and before any use of the product.

4.2. Photographic evidence must clearly show:

(a) the product in its received condition, including packaging and any damage;

(b) the fill level, where fill level is the subject of the dispute;

(c) any specific defects or discrepancies forming the basis of the dispute.

4.3. Disputes submitted without the required evidence, or submitted after the expiry of the Inspection Period, shall not be accepted unless Scent.to determines in its discretion that exceptional circumstances apply.

4.4. Upon submission of a dispute, Scent.to shall:

(a) acknowledge receipt of the dispute to the Buyer without undue delay and in any event within two (2) business days;

(b) notify the Seller of the dispute and its grounds without undue delay and in any event within two (2) business days;

(c) place a hold on the Net Payout pending resolution.

5. DISPUTE ASSESSMENT

5.1. Following submission of a dispute, Scent.to shall assess the dispute on the basis of all available evidence, including:

(a) the Buyer's photographs and written description;

(b) the original Listing, including all photographs and condition descriptions submitted by the Seller;

(c) Scent.to's own Verification records, including photographs and condition assessments made at its facility prior to dispatch;

(d) carrier tracking and delivery records where relevant;

(e) any response submitted by the Seller.

5.2. The Seller shall have three (3) business days from notification of the dispute to submit a written response and any supporting evidence through the Platform. Failure to respond within this period shall not automatically result in a finding in favour of the Buyer, but Scent.to may proceed with its assessment based on available evidence.

5.3. Scent.to shall communicate its determination to both Parties within five (5) business days of the Seller's response deadline, or within five (5) business days of the Seller's earlier response where one is submitted.

5.4. Scent.to's determination shall be one of the following:

(a) Dispute upheld — the evidence supports a material discrepancy between the product received and the Listing, and a remedy is applicable in accordance with Section 6;

(b) Dispute partially upheld — the evidence supports a partial discrepancy and a partial remedy is applicable;

(c) Dispute rejected — the evidence does not support the grounds stated, or the dispute does not meet the requirements of this Policy.

5.5. Scent.to's determination is made in good faith on the basis of available evidence and is binding on the Parties subject to the internal complaint procedure described in Section 8.

6. REMEDIES AND RETURN PROCESS

6.1. Where a dispute is upheld or partially upheld under clause 5.4, the following remedies shall be available, applied at Scent.to's discretion based on the nature and extent of the discrepancy:

(a) Full refund with return — the Buyer returns the product and receives a full refund of the Listing Price and any delivery charges paid;

(b) Partial refund without return — where the discrepancy is material but a return is disproportionate or impractical, Scent.to may offer the Buyer a partial refund reflecting the diminution in value attributable to the discrepancy, subject to the Buyer retaining the product;

(c) Return without refund — in exceptional circumstances where the product is found to pose a safety concern, Scent.to may arrange return of the product without refund pending further investigation under Section 15 of the Terms and Conditions.

6.2. Where a return is required, Scent.to shall:

(a) notify the Buyer of the return instructions within two (2) business days of the determination;

(b) arrange or facilitate return shipping to Scent.to's designated facility or, where appropriate, directly to the Seller;

(c) confirm receipt of the returned product and initiate the refund process in accordance with Section 7.

6.3. The Buyer undertakes to:

(a) return the product in the same condition as received, without use, alteration or further handling beyond what was necessary to assess the discrepancy;

(b) use the shipping method and packaging instructions provided by Scent.to;

(c) dispatch the product within three (3) calendar days of receiving return instructions.

6.4. Failure by the Buyer to dispatch the product within the required timeframe, or return of a product in a condition materially worse than received, shall entitle Scent.to to reduce or withhold the refund accordingly.

6.5. Return shipping costs shall be allocated as follows:

(a) where the dispute is upheld on grounds of misdescription by the Seller (clauses 3.1(a), 3.1(b) or 3.1(c)): return shipping costs shall be borne by the Seller and deducted from the Net Payout;

(b) where the dispute is upheld on grounds of transit damage (clause 3.1(d)): return shipping costs shall be borne by Scent.to, as Scent.to arranged the outbound carrier;

(c) where the dispute is upheld on grounds of authenticity concern (clause 3.1(e)): return shipping costs shall be borne by the Seller pending the outcome of further investigation; where the concern is not subsequently substantiated, costs may be recovered from the Buyer;

(d) where a dispute is partially upheld: costs shall be allocated proportionately at Scent.to's reasonable discretion.

6.6. Where a dispute is rejected, no return shall be arranged through the Platform's dispute mechanism. The Buyer may still exercise any rights available under applicable law.

7. REFUND MECHANICS

7.1. All refunds under this Policy are processed through the PSP. Scent.to does not itself hold or disburse refund amounts. Refunds are effected by adjusting the transaction flow within the PSP infrastructure, resulting in the return of funds to the Buyer and corresponding adjustment to the Net Payout to the Seller.

7.2. Full refund: where a full refund is applicable, the full Listing Price and any delivery charges paid by the Buyer shall be returned. The Seller shall receive no Net Payout in respect of the Transaction. Platform fees shall not be charged for Transactions where a full refund is issued following an upheld dispute.

7.3. Partial refund: where a partial refund is applicable, the agreed partial amount shall be returned to the Buyer. The Seller shall receive the remaining Net Payout after deduction of the partial refund amount, applicable platform fees and any return shipping costs attributable to the Seller under clause 6.5.

7.4. Refunds shall be processed within five (5) business days of:

(a) confirmed receipt of the returned product at Scent.to's facility, where a return has been required; or

(b) the determination of a partial refund without return, where no return has been required.

7.5. Refunds are returned to the original payment method used by the Buyer. Scent.to is not responsible for delays in the crediting of refunds attributable to the Buyer's bank or card issuer.

7.6. Where the Net Payout to the Seller is insufficient to cover the amounts to be deducted following an upheld dispute, Scent.to shall be entitled to recover the shortfall from the Seller in accordance with Section 11 of the Seller Agreement.

7.7. Platform fees charged in connection with Optional Services selected by the Seller shall not be refunded following an upheld dispute, as such services will have been performed prior to the dispute arising.

8. RESTRICTIONS ON RETURNS

8.1. A return shall not be accepted, and a refund shall not be issued, in the following circumstances:

(a) the dispute is submitted after the expiry of the Inspection Period without exceptional circumstances justifying a late submission;

(b) the product has been used beyond what is reasonably necessary to inspect it for the purposes of the stated grounds of dispute;

(c) the product has been altered, damaged or handled in a manner not attributable to the Seller or to transit, following delivery to the Buyer;

(d) the dispute grounds relied upon are those listed in clause 3.2;

(e) the required supporting evidence has not been provided and Scent.to is unable to assess the dispute on available evidence.

8.2. Where a Buyer submits a dispute in respect of a product that has been used, Scent.to shall assess the extent of use and shall be entitled to reduce any applicable refund to reflect the diminution in value caused by use after delivery.

9. ABUSE PREVENTION AND ACCOUNT-LEVEL MEASURES

9.1. Scent.to monitors dispute and return activity across User accounts. The following patterns of behaviour may be considered indicative of abuse of the dispute mechanism:

(a) repeated disputes submitted without supporting evidence or on grounds that do not meet the requirements of clause 3.1;

(b) disputes submitted in respect of products that have been used prior to the submission of the dispute;

(c) a pattern of disputes consistently resolved in favour of the Seller upon assessment;

(d) disputes submitted in close proximity to the expiry of the Inspection Period across multiple Transactions.

9.2. Where Scent.to reasonably determines that a Buyer is abusing the dispute mechanism, Scent.to shall be entitled to take the following account-level measures on a proportionate basis:

(a) require enhanced evidence for future dispute submissions;

(b) reduce the Inspection Period available to the relevant Buyer for future Transactions;

(c) restrict the Buyer's access to the dispute mechanism for a defined period;

(d) suspend or terminate the Buyer's account in accordance with Section 9 of the Terms and Conditions.

9.3. Account-level measures shall be applied proportionately and shall be communicated to the Buyer with a statement of reasons. The Buyer shall be entitled to challenge such measures through the internal complaint handling mechanism described in Section 16 of the Terms and Conditions.

10. INTERNAL COMPLAINT PROCEDURE

10.1. Either Party may challenge Scent.to's determination under clause 5.4 through the internal complaint handling mechanism available on the Platform within fourteen (14) days of receiving notification of the determination.

10.2. To submit an internal complaint, the Party must:

(a) access the relevant order through their account;

(b) select the complaint option and specify the grounds for challenging the determination;

(c) provide any additional evidence not previously submitted that is relevant to the assessment.

10.3. Scent.to undertakes to review the complaint in good faith, taking into account any new evidence submitted, and to communicate the outcome within five (5) business days of receipt of the complaint.

10.4. The submission of an internal complaint shall not suspend the release of funds to the Buyer where Scent.to has already determined the dispute to be upheld and a refund has been initiated. Where the complaint results in a reversal of the determination, Scent.to undertakes to arrange for any amounts incorrectly deducted from the Seller's Net Payout to be reinstated promptly.

10.5. The availability of the internal complaint procedure does not limit either Party's right to pursue other remedies available under applicable law.

11. GENERAL PROVISIONS

11.1. Scent.to shall be entitled to amend this Policy from time to time. Any material amendment shall be communicated to Users through the Platform no less than thirty (30) days before its effective date.

11.2. Nothing in this Policy is intended to limit or exclude any rights that Users may have under mandatory provisions of applicable law EU consumer protection legislation applicable in the User's country of residence.

11.3. This Policy shall be governed by and construed in accordance with the laws of the Republic of Latvia. Any disputes arising in connection with this Policy shall be subject to the jurisdiction provisions set out in Section 12 of the Terms and Conditions.

FEES AND PAYMENTS POLICY

Scent.to Marketplace

Version 1.0 [Date]

1. INTRODUCTION AND SCOPE

1.1. This Fees and Payments Policy (hereinafter – the "Policy") sets out the fee structure applicable to Sellers using the Platform, the mechanics of payment processing and payout, and the conditions under which deductions may be applied.

1.2. This Policy forms part of the Platform Policies and should be read together with the Terms and Conditions and any other applicable Platform Policies. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.

1.3. All fees set out in this Policy are charged by Scent.to as consideration for Services provided to Sellers. For the avoidance of doubt, fees are charged on the platform services component of each Transaction only. VAT, where applicable, is charged by Scent.to solely on its fees — not on the Listing Price, which represents the consideration payable by the Buyer to the Seller under the Transaction.

1.4. No fees are charged to Sellers unless and until a Transaction is completed, except where expressly stated otherwise in this Policy.

2. COMMISSION STRUCTURE

2.1. Scent.to charges a Commission on each completed Transaction, calculated as a percentage of the Listing Price. The applicable Commission rate is determined by the Listing Price at the time the Listing is created, in accordance with the following schedule:

2.2. The Commission rate applicable to a Listing is fixed at the time of its creation and shall not be affected by any subsequent amendment to the Commission schedule, provided the Listing remains unchanged. Where a Seller amends the Listing Price after creation, the Commission rate applicable to the amended price shall apply.

2.3. A minimum Listing Price applies to all Listings, enforced automatically by the Platform. The current minimum is displayed at the point of Listing creation.

2.4. The Commission is deducted from the Transaction amount by the PSP as part of the payment flow prior to the release of the Net Payout to the Seller. The Commission is not invoiced separately — it is reflected in the Net Payout breakdown available through the Seller's account dashboard.

2.5. The Commission is inclusive of any applicable VAT chargeable on Scent.to's services where Scent.to is required to charge VAT. A VAT invoice or equivalent documentation shall be made available to the Seller through the Platform where required by applicable law.

3. OPTIONAL SERVICES

3.1. Sellers may select Optional Services at the time of Listing creation or thereafter through the Platform's functionality. Optional Services are charged only upon completion of a Transaction and are deducted from the Net Payout together with the Commission.

3.2. The following Optional Services are currently available:

Premium Verification

An extended visual examination of the product at Scent.to's facility, including additional photographic documentation, priority processing and display of a Premium Verified badge on the Listing. Premium Verification constitutes an enhanced assessment of the product's correspondence with its Listing description and does not constitute authentication, certification or guarantee of genuineness.

Fee: €15 per Listing (or as otherwise indicated on the Platform at the time of selection).

Priority Listing

Algorithmic prioritisation of the Listing in search results and category pages for a defined period following activation.

Fee: €10 per Listing for a period of seven (7) days (or as otherwise indicated on the Platform at the time of selection).

Expedited Payout

Release of the Net Payout within two (2) business days of Transaction completion, in place of the standard payout timeline. Eligibility for Expedited Payout is subject to account standing and transaction history criteria as determined by Scent.to from time to time.

Fee: 2% of the Listing Price, deducted from the Net Payout in addition to the Commission.

3.3. Optional Services are non-refundable once activated, as the relevant service will have been performed or initiated prior to any dispute arising. This does not affect the Seller's right to a refund of the Commission in accordance with clause 7.3.

3.4. Scent.to shall be entitled to introduce new Optional Services or modify or discontinue existing Optional Services upon thirty (30) days' prior notice to Sellers. Any modification shall apply only to Listings created after the effective date of the change.

4. PAYOUT PROCESS AND TIMELINE

4.1. Following completion of a Transaction — meaning the expiry of the Inspection Period without an approved Buyer dispute, or the Buyer's earlier confirmation of acceptance — the PSP shall release the Net Payout to the Seller's designated bank account.

4.2. Standard payout timeline. Scent.to shall initiate the release of the Net Payout to the PSP within five (5) business days of Transaction completion. This is the point at which Scent.to's obligation is discharged. The actual date on which funds become available in the Seller's bank account depends on the PSP's own processing timelines and the Seller's bank, as described in clause 4.5.

4.3. Expedited payout timeline. Where the Seller has selected the Expedited Payout Optional Service and is eligible, Scent.to shall initiate the release of the Net Payout to the PSP within two (2) business days of Transaction completion, subject to the same limitations set out in clause 4.4.

4.4. PSP processing and first payout delays. The timelines in clauses 4.2 and 4.3 refer to the date on which Scent.to initiates the payout through the PSP, not the date on which funds arrive in the Seller's bank account. Actual fund availability depends on the PSP's own processing schedules and the Seller's bank, and may take longer than the timelines above — particularly:

(a) for a Seller's first payout, where PSP risk review and account verification processes may extend the timeline by up to fourteen (14) days from the date of the Seller's first completed Transaction, independent of when Scent.to initiates the payout;

(b) where the PSP applies additional holds due to unusual transaction volume, elevated dispute rates, or other risk factors associated with the Seller's account;

(c) where the Seller's bank requires additional processing time, including for cross-border transfers.

Scent.to is not responsible for delays in fund availability attributable to the PSP or the Seller's bank. The Seller can view the estimated arrival date for each payout through the PSP's dashboard or the Platform's interface where available.

4.5. The Net Payout is calculated as follows:

Net Payout = Listing Price − Commission − Optional Services fees − any applicable deductions

A breakdown of all components shall be made available to the Seller through their account dashboard on the Platform at the time of each payout.

4.6. The actual timing of fund receipt in the Seller's bank account may vary depending on the PSP's processing schedules and the Seller's bank. Scent.to is not responsible for delays attributable to the PSP or the Seller's banking institution.

4.7. In order to receive payouts, the Seller must provide accurate and complete bank account details through the Platform's onboarding process and complete any identity verification required by the PSP. Scent.to is not responsible for delays caused by incomplete or inaccurate account information or by the PSP's compliance procedures.

5. DEDUCTIONS AND WITHHOLDING

5.1. The following amounts may be deducted from the Net Payout in addition to the Commission and Optional Services fees:

(a) Cancellation fee — applied where the Seller fails to dispatch the product within the required timeframe without prior notification to Scent.to, resulting in cancellation of the Transaction, as set out in clause 6.1;

(b) Handling fee — applied where a product is rejected at Verification due to a material discrepancy between the product and its Listing, as set out in clause 6.2;

(c) Return shipping costs — applied where a Buyer dispute is upheld on grounds of Seller misdescription, as set out in the Returns and Refunds Policy;

(d) Investigation fee — applied where a product is confirmed to be counterfeit or unsafe following investigation, as set out in clause 6.3;

(e) Compensation amounts — applied where Scent.to has incurred losses directly caused by the Seller's breach of the Seller Agreement and is entitled to recovery under Section 11 of the Seller Agreement.

5.2. All deductions shall be reflected in the Net Payout breakdown available through the Seller's account dashboard. Where a deduction is applied, Scent.to undertakes to notify the Seller of the amount and the basis for the deduction.

5.3. Scent.to shall be entitled to withhold the Net Payout, in whole or in part, in the circumstances described in clause 8.8 of the Terms and Conditions, including where a Buyer dispute is pending, where fraud is suspected or where a compliance matter requires resolution. Withholding shall not continue beyond what is reasonably necessary and shall not exceed ninety (90) days, unless required by applicable law or ongoing legal proceedings.

5.4. Where the Net Payout is insufficient to cover all applicable deductions, Scent.to shall notify the Seller and shall be entitled to recover any shortfall in accordance with Section 11 of the Seller Agreement.

6. ADDITIONAL FEES

6.1. Cancellation fee

Where a Transaction is cancelled due to the Seller's failure to dispatch the product within the timeframe communicated through the Platform, without prior notification to Scent.to, a cancellation fee of €5 shall apply. The cancellation fee shall be deducted from any pending Net Payout or future payout. Where no pending payout exists, Scent.to shall be entitled to invoice the Seller directly.

No cancellation fee shall be charged where:

(a) the Transaction is cancelled by the Buyer prior to dispatch;

(b) the Seller notifies Scent.to of a dispatch delay before the deadline expires and Scent.to agrees to an extension;

(c) the cancellation is caused by circumstances beyond the Seller's reasonable control.

6.2. Handling fee for rejected products

Where a product is received at Scent.to's facility and subsequently rejected at Verification due to a material discrepancy between the product and its Listing, a handling fee of €10 shall apply to cover the costs of receipt, examination and return. The handling fee shall be deducted from any pending Net Payout. No Commission shall be charged in respect of a rejected Transaction.

6.3. Investigation fee for counterfeit or unsafe products

Where a product passing through Scent.to's facility is confirmed to be counterfeit or unsafe following investigation, an investigation and handling fee of €25 shall apply in addition to any Commission withheld and any compensation recoverable under Section 11 of the Seller Agreement. This fee reflects Scent.to's costs of investigation, product retention and regulatory cooperation and is without prejudice to any further recovery under the Seller Agreement.

6.4. Return shipping costs

Return shipping costs arising from upheld Buyer disputes are addressed in the Returns and Refunds Policy. Where return shipping costs are attributable to the Seller, they shall be deducted from the Net Payout at the actual cost of return shipping as arranged by Scent.to.

6.5. All fees set out in this Section are inclusive of applicable VAT where VAT is chargeable. Scent.to shall be entitled to adjust these fees upon thirty (30) days' prior notice to Sellers.

7. CANCELLATIONS AND COMMISSION REFUNDS

7.1. No Commission shall be charged where a Transaction is cancelled prior to dispatch of the product by the Seller, subject to the cancellation fee in clause 6.1 where applicable.

7.2. No Commission shall be charged where a product is rejected at Verification under clause 6.2, subject to the handling fee.

7.3. Where a Buyer dispute is upheld and a full refund is issued to the Buyer, the Commission charged in respect of that Transaction shall be refunded to the Seller, net of any applicable deductions under Section 5. Where a partial refund is issued, the Commission shall be recalculated on the net amount retained by the Seller following the partial refund.

7.4. Commission charged in respect of Optional Services is non-refundable in all circumstances, as the relevant services will have been performed prior to the dispute arising.

7.5. Where a Transaction is cancelled or reversed by Scent.to under clause 5.10 of the Terms and Conditions for reasons attributable to the Seller, no Commission refund shall apply and applicable additional fees under Section 6 may be charged.

8. GENERAL PROVISIONS

8.1. VAT and tax obligations. All fees charged by Scent.to under this Policy are subject to VAT where applicable under applicable law and EU VAT legislation. VAT is charged by Scent.to solely on its fees for Services and is not applicable to the Listing Price, which constitutes consideration under the Transaction between Seller and Buyer. Sellers remain solely responsible for determining and fulfilling their own tax obligations arising from sales conducted through the Platform, including any income tax or other fiscal obligations applicable in their country of residence.

8.2. DAC7 reporting. Scent.to is subject to reporting obligations under EU Council Directive 2021/514 (DAC7) and may be required to report Seller transaction data, including aggregate sales amounts and payout information, to relevant tax authorities. Sellers acknowledge this obligation and undertake to provide accurate personal and financial information as required to enable Scent.to to fulfil its reporting obligations.

8.3. Fee amendments. Scent.to shall be entitled to amend the Commission schedule, Optional Services fees and additional fees set out in this Policy from time to time. Any amendment to the Commission schedule shall apply only to Listings created after the effective date of the amendment. Sellers shall be notified of any amendment no less than thirty (30) days before its effective date through the Platform. Sellers who do not accept an amendment shall be entitled to withdraw their active Listings and close their account before the effective date without penalty.

8.4. Currency. All fees and payouts are denominated in euros. Where a Seller's bank account is denominated in a different currency, any currency conversion shall be performed by the PSP or the Seller's bank at the applicable exchange rate, and Scent.to shall not be responsible for any resulting exchange rate differences or conversion costs.

8.5. Disputes regarding fees. Sellers who wish to dispute a fee or deduction applied to their account must notify Scent.to through the Platform within fourteen (14) days of the relevant payout statement becoming available. Scent.to undertakes to review such disputes in good faith and to communicate its determination within five (5) business days of receipt. The availability of this dispute mechanism does not limit the Seller's right to pursue other remedies available under applicable law.

8.6. Consumer rights preservation. Nothing in this Policy is intended to limit or exclude any rights that Sellers may have under mandatory provisions of applicable law and EU consumer protection legislation applicable in the Seller's country of residence.